I. Purpose of information collection:

Nutricare Nutrition Joint Stock Company (“Nutricare”) understands the importance and respects the right to privacy of personal information (“Information”) of Nutricare website visitors (Users). With the Consumer Personal Information Protection Policy, Nutricare will provide an overview to clarify the purpose of information collection; scope and method of information collection; scope of use, target audience, information storage time; links and products of third parties on the website; commitment to information security; rights and responsibilities of users; information and contact methods stated in this Policy.

This policy applies when users access the website nutricare.com.vn, meaning that users agree to the terms that Nutricare stipulates in this Policy (including supplements and amendments from time to time).

Depending on the situation and actual security needs, Nutricare may adjust this Policy, so when accessing the website, users should regularly check the Policy Information for the latest updates.

II. Scope of use of personal information

Nutricare collects User Information mainly for the purpose of supporting and maintaining contact with Users such as:

1. Maintain contact with users, answer users’ questions related to Nutricare’s Services/goods;

2. Send open letters, thank you letters;

3. Notify users of promotional information, advertising or for direct marketing purposes;

4. Evaluate and analyze the market, customers, Nutricare’s Services/goods;

5. Nutricare collects Information to serve the purposes of improving the quality of Services such as:

• a. Identify visitors, Nutricare’s website;
• b. Analyze and optimize Nutricare’s websites;

6. Other contents that Nutricare is allowed to use Information that are not contrary to the provisions of law.

III. Scope of personal information collection

1. User information collected by Nutricare includes:

a) Full name;

b) Phone number;

c) Email;

d) Address;

2. For each specific collection purpose, from time to time Nutricare may request users to provide additional information to ensure the user’s own use or to ensure the communication between Nutricare and users is smooth and convenient.

3. For the scope of Information collection mentioned in this Policy, users have the option to provide or refuse to provide Information to Nutricare.

IV. Information storage time

User’s personal data will be stored until there is a cancellation request from the customer. In all other cases, User’s personal information will be kept confidential on the server of the website nutricare.com.vn.

V. People or organizations that can access personal information

Subjects that have access to customers’ personal information are in one of the following cases:

1. NUTRICARE NUTRITION JOINT STOCK COMPANY

2. Partners who have signed a contract to perform a part of the service provided by NUTRICARE NUTRITION JOINT STOCK COMPANY. These partners will receive information according to the contract agreement (maybe part or all of the information depending on the terms of the contract) to support users in using the services provided by the Company.

3. State agencies when requesting the Company to provide user information to serve the investigation process.

4. Buyers and sellers have a dispute and request the Company to be the mediator.

VI. Address of the unit collecting and managing personal information

Consumers can send inquiries about the collection and processing of information related to themselves through the following address:

• NUTRICARE NUTRITION JOINT STOCK COMPANY
• Contact address: No. 8, Block A-TT2 Him Lam, Van Phuc Ward, Ha Dong District, Hanoi City, Vietnam
• Phone number: 1800 6011 | (024)- 668 333 68
• Email: contact@nutricare.com.vn

If the User discovers and has evidence proving that Nutricare has provided his/her information to a third party without the user’s consent (except in the case specified in Section V of this policy), the user has the right to complain to Nutricare at the above address. Nutricare is obliged to resolve issues related to the security of user information when considering the evidence provided by the user to be well-founded.

VII. Means and tools for users to access and edit their personal data.

Users have the right to check, update, adjust or cancel their personal information by sending the information that needs to be edited to email: contact@nutricare.com.vn

Nutricare is obliged to check, update, adjust, and cancel the User’s personal information upon request.

VIII. Commitment to customer information security

– Personal information of users on the website nutricare.com.vn is committed to absolute confidentiality according to Nutricare’s personal information protection policy. The collection and use of user information is only done with the consent of that user, except in cases where the law provides otherwise.

– Do not use, transfer, provide or disclose to any third party any personal information of a member without the consent of the member.

– In case the information storage server is attacked, causing a risk of losing user information, Nutricare will be responsible for notifying the authorities within 24 (twenty-four) hours after detecting the incident for timely investigation and handling and notifying the member.

– Absolutely secure all online transaction information of members including digital invoice information in the secure central data area of ​​nutricare.com.vn.

IX. Procedure for handling complaints related to personal information

– All users on the site have the right to send complaints about issues related to personal information on the website nutricare.com.vn to the website’s Administration via:

• Phone number: 1800 6011 | (024)- 668 333 68
• Or email: contact@nutricare.com.vn

– Upon receiving a complaint, the Website Administrator is immediately responsible for checking the status of the user information being complained about, the cause and finding a solution. If necessary, you can use the support services of network security companies.

– The Website Administrator is responsible for responding to the complainant about the complaint settlement results within 30 days from the date of receiving the complaint.

– In case the complaint settlement results show that the fault lies with the Website Administrator, the Website Administrator must compensate the complainant for actual damages arising from the violation of commitments on the security of customers’ personal information.